Automate
WhatsApp
with AI.
Sales, support, recruiting and operations — powered by AI on WhatsApp. 24/7, 365.
The Platform
One platform.
Every WhatsApp workflow.
Build, deploy, and scale AI-powered WhatsApp experiences without writing a single line of code.
Your 24/7 AI team on WhatsApp.
Train intelligent agents on your product catalog, brand voice, and business logic. Deploy instantly — they handle sales inquiries, answer questions, and qualify leads without human intervention.
- Custom LLM trained on your data, tone, and products
- Handles 12+ languages across Latin America
- Detects intent with 96%+ confidence — routes intelligently
- Escalates to human agents when context requires it
Visual flows that run while you sleep.
Build complex conversation sequences, branching logic, CRM syncs, and payment triggers in a visual drag-and-drop canvas — no engineering sprints required.
- 100+ pre-built templates for any industry
- A/B test conversation flows with real traffic
- Trigger from CRM events, keywords, or schedules
- Real-time execution logs and error recovery
Deflect 83% of tickets automatically.
AI handles FAQs, order tracking, appointment booking, and escalations — so your team focuses only on high-value interactions. CSAT improves, costs drop.
- Instant answers from your knowledge base and docs
- Live ticket queue with priority routing
- CSAT tracking, SLA monitoring, and agent scoring
- Seamless handoff to Zendesk, Freshdesk, or human agents
Close deals inside the conversation.
Send payment links, invoices, and checkout flows directly within WhatsApp. Customers pay without leaving the chat — conversion rates increase by 3×.
- Stripe, Conekta, MercadoPago, and OXXO Pay integrations
- One-tap checkout — no app or redirect required
- Automated receipt and CRM update on confirmation
- PCI-DSS compliant end-to-end
Screen 100 candidates in 24 hours.
AI conducts the first interview, scores candidates, and builds a ranked shortlist — all over WhatsApp. Cut your time-to-hire by 60% without sacrificing quality.
- AI-powered screening with custom scoring rubrics
- Sends invitations and schedules interviews automatically
- Ranked candidate pipeline with AI scores
- Integrates with SAP, Workday, and ATS platforms
Fleet, fuel, and operators in one view.
Track vehicles on route, fuel consumption, per diem, and active operators in real time. AR Rentals and similar fleets run operations from WhatsApp with live sync from drivers.
- Vehicles on route and ETA visibility
- Fuel consumption and cost tracking
- Per diem and expense approval flows
- Active operators and shift status
Destination info and bookings on WhatsApp.
Hotels, DMOs, and tour operators use WhatsApp to answer traveler questions, recommend experiences, and drive bookings — all in one channel.
- Destination and attraction recommendations
- Certifications, amenities, and availability
- Bookings, confirmations, and reminders
- Multi-language support for international visitors
Verification and fraud control on WhatsApp.
Deliver OTPs, transaction confirmations, and anti-fraud flows where your users already are. Anyone who needs secure verification or payment approval on WhatsApp gets a compliant, auditable channel.
- One-time codes (OTP) and verification links
- Transaction confirmations and consent (YES/NO)
- Anti-fraud checks and full audit trail
- Compliance-friendly and consent-based flows
Order status and satisfaction in one thread.
Keep customers informed from kitchen to doorstep and capture feedback without leaving WhatsApp. Restaurants, dark kitchens, and last-mile operators use one thread for status, ETA, and CSAT.
- Real-time status: preparing, on the way, delivered
- ETA updates and delivery confirmation
- CSAT and star rating collected in-chat
- Works for QSR, delivery apps, and direct orders
Leads, listings, and viewings on WhatsApp.
Agents and brokers qualify leads, share listings, and schedule viewings in one thread. From search criteria to signed contracts — keep the conversation in the channel your clients already use.
- Property search and filtered recommendations
- Listing details, photos, and virtual tours
- Viewing scheduling and follow-up
- CRM sync for leads and pipeline
Quotes, renewals, and claims in one channel.
Insurance companies use WhatsApp to send quotes, renewal reminders, and claim updates. Policyholders get instant answers and one-tap actions without calling or visiting a branch.
- Quote requests and policy comparison
- Renewal reminders and payment links
- Claim status and document collection
- Compliance and consent logging
Balance, transfers, and support on WhatsApp.
Banks serve customers where they already chat: balance inquiries, transaction history, card controls, and support. Secure, compliant, and always available without leaving the app.
- Balance and transaction inquiries
- Transfer confirmations and alerts
- Card blocking and limit changes
- Secure OTP and anti-fraud flows
Full visibility into every conversation.
Real-time dashboards reveal what's converting, what's breaking, and where AI is winning. Understand your WhatsApp channel the way you understand Google Analytics.
- Funnel conversion rates per flow and campaign
- AI performance benchmarks and confidence trends
- Revenue attribution direct to WhatsApp conversations
- Custom reports, CSV exports, and API access
Everything included
Success Stories
Results that
speak for themselves.
From automotive giants to fintech startups — real numbers from real companies.
“Volky has become the main entry point for leads in Mexico: it sends leads to more than 90% of dealerships across the country. From first contact to test drive and financing, everything runs on WhatsApp.”
“Lupe let customers in stores like Walmart and Sam's Club in Mexico participate in cinema ticket giveaways with every purchase — fidelizing customers 5x faster.”
“Wally coordinated Walmart Mexico deliveries and alerted supervisors when products were missing so aisles could be restocked in real time.”
“Chewbacca tripled the fleet of operators and increased the number of operable projects — each pilot self-manages via WhatsApp.”
More success stories
45k pilots interviewed, 6,000 hired in under 3 months
60% more readers via WhatsApp
95% of event users connected through AI networking
45% of trips optimized with coordinated return loads
35% more rentals with AI-powered user profiling
Use Cases
Built for every team
across your company.
From enterprise sales to frontline ops — one platform powering every conversation.
Close more deals with a 24/7 AI sales agent
Qualify leads, send catalogs, handle objections, and route hot prospects to your sales team — all within WhatsApp.
- Lead scoring & qualification
- Product catalog auto-share
- CRM deal creation on reply
- Hot-lead instant alerts
Connects with
your entire stack
Native integrations with CRMs, automation tools, databases, and custom systems. Or build your own via our REST API and webhooks.
Certifications
Global Networks
Connections that
build community
Networking and community stories: founders, partners, and community builders meet worldwide — showing how AI powers conversations with purpose on WhatsApp.
Product Updates
What's new in Wa2Desk.ai
GPT-4o powered agents — now with vision
Agents can now process images sent by customers over WhatsApp — receipts, ID documents, product photos, and support screenshots.
In-chat payments — MercadoPago & Conekta
Customers complete purchases without leaving WhatsApp. Support for MercadoPago, Conekta, Stripe, and OXXO Pay across LATAM.
Analytics 2.0 — revenue attribution per flow
Track exactly which conversation flow, message, or agent drove revenue. Full funnel visibility from first message to closed deal.
Recruiting module — AI candidate scoring
AI conducts structured first-round interviews and scores candidates against custom rubrics. Fully automated shortlisting.
50+ enterprise templates
New template library covering retail, automotive, banking, logistics, and government use cases. Import and deploy in under 5 minutes.
Used across
Latin America
From Mexico to Argentina, Wa2Desk powers AI conversations in 10+ countries across the region.
Frequently asked questions
Got questions about WhatsApp automation, AI copilots, or how Wa2Desk can boost your business? You're in the right place. Explore our most common questions and discover how we help companies turn conversations into conversions — at scale.
WhatsApp isn't just a messaging app in LATAM — it's the main bridge between businesses and customers. With over 2.78 billion monthly active users and 90% of businesses in the region already using it, WhatsApp has become the #1 channel for business-customer interactions.
See Wa2Desk
in action
Book a slot and in just a few minutes you'll see how AI can automate your WhatsApp channel — and grasp the full scope.
- Live AI agent demo on your use case
- Full platform walkthrough
- Custom pricing for your team size
- Integration assessment
- Timeline to go live
Choose a slot that works for you. We'll open our calendar so you can see real availability and book in one click.
Real availability shown in calendar
Turn WhatsApp into your
AI-powered channel
Companies across the world are automating sales, support, and operations with Wa2Desk.ai
Trusted across the world